Privacy Policy

1. Introduction

Welcome to 24 Smart Charge (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring your personal information is handled responsibly, transparently, and securely. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or engage with us.

2. Information We Collect

a. Personal Information You Provide

• Contact details (e.g., name, email address, phone number, company name) submitted via contact forms, requests for quotes, email correspondence, or newsletter sign-ups.
• Job application data (e.g., resume, employment history) if you apply for positions with us.

b. Automatically Collected Data

• Usage information (e.g., browsing behavior, pages viewed, timestamps) collected via cookies, web beacons, and similar technologies.
• Device and browser information (e.g., IP address, OS type, browser type, referrer URL).

c. Third-Party Sources We may collect data from third-party services such as:

• Business directories or professional platforms (e.g., LinkedIn) when you contact or interact with us.
• Analytics providers (e.g., Google Analytics).

3. How We Use Your Information

We use the information for purposes including:

• Responding to inquiries, quotes, or requests.
• Communicating updates, marketing materials (when consented), newsletters, or transactional emails.
• Improving website performance, tailoring user experience, and monitoring site usage.
• Recruiting and processing job applications.
• Detecting, preventing, and investigating fraud or security incidents.

4. Legal Bases for Processing (if applicable)

• Consent – for optional uses like marketing or newsletters.
• Performance of a contract – processing inquiries, orders, or requests from you.
• Legitimate interests – improving user experience, security, or business operations.
• Compliance with legal obligations – responding to subpoenas, audits, or regulatory requirements.

5. Cookies & Tracking Technologies

• We may use cookies and similar tools to:

  • Enhance site usability and performance.
  • Measure site traffic and user engagement (e.g., Google Analytics).
  • Support advertising or retargeting (if applicable).

• You can manage cookie preferences through your browser settings or via a consent management tool (if provided on the site). Please note that disabling certain cookies may affect functionality.

6. Sharing & Disclosure

We may share personal information with:

• Service providers and vendors supporting our operations (e.g., hosting, analytics, CRM tools), under confidentiality.
• Legal authorities or third parties, if required by law or to protect our rights.
• Affiliates or successors, if our business is transferred or merged.

We do not sell, rent, or lease personal data to third parties for marketing purposes.

7. International Data Transfers

If we’re located in, or use service providers located in, multiple countries, your data may be transferred cross-border. We ensure adequate safeguards (like data processing agreements or standard contractual clauses) to protect your information.

8. Data Security & Retention

• We implement technical and organizational measures to keep personal data secure and protected from unauthorized access, alteration, or destruction.
• We retain personal information only for as long as necessary for the purposes it’s collected, unless longer retention is required by law.

9. Your Rights (where applicable)

Depending on your location, you may have rights including:

• Accessing or correcting your personal data.
• Deleting or restricting processing of your data.
• Objecting to processing or withdrawing consent.
• Receiving your data in a portable format.
• Lodging a complaint with a supervisory authority (e.g., GDPR).

To exercise your rights, please contact us at [email protected].

10. Children’s Privacy

Our services are intended for business and professional users. We do not knowingly collect or target data from children under 16 (or as locally defined). If we learn we’ve unknowingly collected such data, we’ll promptly delete it.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Updated versions will be posted on our website with a revised “Last Updated” date.

12. Contact Us

If you have questions, concerns, or want to exercise your privacy rights, please reach out to: 24 Smart Charge Email: [email protected] Address: Nanchang Industrial Park, Bao’an District, Shenzhen, China