Frequently Asked Questions
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What is 24SmartCharge?
24SmartCharge is a professional manufacturer with over 15 years of experience, specializing in secure charging solutions, advanced Power Distribution Units (PDUs), innovative liquid cooling systems, and robust power infrastructure for a global clientele.
Where are you located?
Our headquarters and 8000+ square meter manufacturing facility are located in Shenzhen, China, a major port city that provides us with excellent logistical advantages for international shipping.
What industries do you primarily serve?
We serve any industry that relies on technology, including education (K-12, universities), enterprise IT, data centers, healthcare, government, and industrial sectors.
Are your products certified?
Yes. Our products undergo rigorous testing and are certified to meet international standards, including CE, UL, and RoHS, ensuring safety, quality, and compliance.
What makes 24SmartCharge different?
Our key advantage is our direct manufacturing capability combined with our offer of free OEM/ODM services. This allows us to provide high-quality, fully customized solutions at competitive prices, tailored perfectly to our clients' needs.
What types of plugs and outlets do you offer?
We offer a comprehensive range of NEMA (North American) and IEC (International) plugs and outlets to meet global power standards and connect to any type of IT equipment.
Do you have a commitment to sustainability?
Absolutely. Our intelligent charging technologies, energy-efficient PDUs, and revolutionary liquid cooling systems are all designed to reduce power consumption and help our clients achieve their sustainability goals.
Can I see examples of your previous work or case studies?
Yes, we have successfully completed numerous custom projects for clients worldwide. Please contact our sales team, and we can share relevant case studies based on your industry and requirements.
How do you ensure product quality?
We have a strict quality control process that covers every stage, from sourcing raw materials to final assembly and testing. Our experienced team and advanced manufacturing facility ensure every product meets our high standards.
How can I contact your team?
You can easily reach us by filling out the contact form on our website, using the "Contact" feature on any product page, or by emailing us directly.
What is the difference between a charging cabinet and a charging cart?
A charging cabinet is typically a stationary unit that can be placed on a counter or mounted to a wall. A charging cart is a mobile unit equipped with durable wheels, allowing you to easily transport and charge devices between rooms.
What types of devices can I charge?
Our solutions are universally compatible and can charge nearly any mobile device, including laptops, tablets (iPads), Chromebooks, and smartphones.
How many devices can a single cabinet hold?
We offer a wide range of capacities, from smaller cabinets holding 10-12 devices to larger carts that can manage 40 or more devices simultaneously.
What is "intelligent charging"?
Our intelligent charging system protects your devices by detecting when they are fully charged and automatically switching to a trickle charge or shutting off power to that slot. This extends battery life and saves energy.
Are the cabinets secure?
Yes. They are constructed from high-grade steel and feature secure, 3-point locking mechanisms to protect your valuable device assets from theft and unauthorized access.
How does the cable management work?
Our cabinets feature organized cable management systems with dividers and routing clips. This keeps cables neat, prevents tangling, and makes it easy to connect and disconnect devices.
Do the cabinets prevent devices from overheating?
Yes, all our cabinets are designed with ventilation slots or fans to ensure proper airflow, dissipating heat generated during the charging cycle and keeping devices cool.
Can the cabinets accommodate devices with thick, protective cases?
Yes, our slot dividers are designed to be wide enough to accommodate most standard and protective cases. We can also create custom solutions for extra-bulky cases.
Are the charging carts easy to move?
Absolutely. Our charging carts are equipped with durable, medical-grade casters (wheels), often with locking brakes, making them easy and safe to maneuver through hallways and classrooms.
Are the cabinets delivered fully assembled?
Yes, our charging cabinets and carts are shipped fully assembled and ready to use right out of the box. Simply plug it in and start charging.
What is a PDU?
A PDU, or Power Distribution Unit, is a professional-grade device used to distribute power to multiple devices within a server rack or IT cabinet from a single power source.
What is the difference between a Basic PDU and a Smart PDU?
A Basic PDU reliably distributes power. A Smart PDU adds network connectivity for remote monitoring of power consumption, temperature/humidity, and the ability to remotely turn individual outlets on or off.
Why would I need a Smart PDU?
Smart PDUs are crucial for modern data centers. They help prevent downtime with overload alerts, reduce energy costs by identifying "ghost" servers, and allow for remote reboots, saving time and resources.
Who needs a High Power PDU?
High Power PDUs are designed for high-density computing environments with power-hungry hardware, such as AI servers, HPC clusters, and cryptocurrency mining rigs, often utilizing three-phase power.
What is the difference between a horizontal (1U/2U) and vertical (0U) PDU?
Horizontal PDUs are mounted in the standard 19-inch rack space (taking up 1U or 2U). Vertical (0U) PDUs mount on the side or back of the rack, saving valuable equipment space.
What types of plugs and outlets do you offer?
We offer a comprehensive range of NEMA (North American) and IEC (International) plugs and outlets to meet global power standards and connect to any type of IT equipment.
Can your Smart PDUs monitor environmental conditions?
Yes, many of our Smart PDU models support optional environmental sensors that allow you to remotely monitor temperature and humidity within your rack, helping prevent equipment failure from overheating.
Can I integrate your Smart PDUs with my existing software?
Yes, our Smart PDUs support standard protocols like SNMP, making them easy to integrate with most Data Center Infrastructure Management (DCIM) software.
How do I choose the right PDU for my rack?
Consider the total power requirement of your equipment, the type and number of outlets you need, the physical space in your rack (0U vs. 1U/2U), and whether you need remote monitoring capabilities. Our team can help you select the perfect model.
Do your PDUs have surge protection?
Many of our PDU models are available with built-in surge protection to safeguard your connected equipment from damaging power spikes.
Why would I need liquid cooling instead of air cooling?
Traditional air cooling becomes inefficient and costly for high-density computing. Liquid cooling is vastly more effective at removing heat, allowing servers to run at peak performance while drastically reducing energy consumption and noise.
What is the difference between a Liquid Cooling Cabinet and Immersion Cooling?
A Liquid Cooling Cabinet is a self-contained rack that uses liquid-to-air or liquid-to-liquid heat exchangers to cool the servers inside. Immersion Cooling is the most advanced method, where servers are fully submerged in a non-conductive, dielectric fluid for maximum heat transfer.
What are the main benefits of immersion cooling?
Immersion cooling offers unparalleled benefits: up to 90% reduction in cooling energy costs, silent operation (no server fans), improved server reliability and lifespan, and the ability to achieve extreme computing density.
Is the fluid used in immersion cooling safe?
Yes, the dielectric fluid is specially engineered to be non-conductive, thermally stable, and safe for both the IT equipment and for personnel.
Can I retrofit my existing servers for immersion cooling?
Yes, most standard servers can be adapted for immersion cooling, typically by removing the internal fans. Our team can provide guidance on this process.
What kind of maintenance do these systems require?
Our liquid and immersion cooling solutions are designed for high reliability and low maintenance. General maintenance involves monitoring fluid levels and system performance.
What is Power Usage Effectiveness (PUE) and how do your systems improve it?
PUE is a measure of data center energy efficiency. By dramatically reducing the power needed for cooling, our systems can help data centers achieve an ultra-low PUE, approaching the ideal value of 1.0.
Are these cooling solutions noisy?
No, they are significantly quieter than traditional air-cooled systems because they eliminate the need for high-velocity server fans and large CRAC units. Immersion cooling is virtually silent.
Who should use these advanced cooling solutions?
They are ideal for any organization running high-density or high-performance computing (HPC), artificial intelligence (AI) and machine learning clusters, large-scale data centers, and cryptocurrency mining operations.
Do you help with installation and setup?
We provide comprehensive documentation and support to guide you through the installation process. For larger projects, we can discuss professional service options.
What is the function of Switchgear?
Switchgear is a centralized system of electrical breakers, fuses, and switches that acts as the primary control and protection hub for a facility's high-voltage electrical equipment. It isolates circuits for maintenance and protects against faults.
What is a Static Transfer Switch (STS)?
An STS provides power redundancy to critical equipment. It has two power inputs (e.g., primary grid and backup generator) and will automatically and instantaneously switch to the backup source if the primary source fails, ensuring uninterrupted operation.
How fast is the transfer time on your STS?
Our STS units are designed for ultra-fast transfers, typically in the range of a few milliseconds, which is seamless and undetectable to sensitive IT equipment.
What is a Power Distribution Cabinet (PDC)?
A PDC, also known as a Power Distribution Unit (PDU) at the cabinet level, is used on the data center floor to take high-voltage power from the main feed and break it down safely to distribute to individual server racks.
Who needs this type of power infrastructure?
This equipment is essential for any mission-critical facility where uptime is non-negotiable, such as data centers, hospitals, financial institutions, and large-scale industrial operations.
Can you help design a complete power solution for my facility?
Yes, our team of experts can consult with you to design a comprehensive and resilient power infrastructure solution tailored to your specific load requirements and availability needs.
Are these systems scalable?
Yes, our power infrastructure products are designed with modularity and scalability in mind, allowing you to expand your power capacity as your operational needs grow.
Do these systems include remote monitoring?
Yes, many of our advanced power infrastructure components include network interfaces for remote monitoring of power status, load levels, and system health, allowing for proactive management.
How does this equipment improve safety?
By providing robust circuit protection, fault isolation, and clear disconnect points, our switchgear and PDCs dramatically improve the safety for personnel performing maintenance on electrical systems.
What is the expected lifespan of this equipment?
Our power infrastructure is built with high-quality, industrial-grade components and is engineered for decades of reliable service when properly maintained.
What do OEM and ODM stand for?
OEM (Original Equipment Manufacturer) is when we produce your existing design. ODM (Original Design Manufacturer) is when we help you design and engineer a new product from scratch, which we then manufacture for you.
Are your OEM/ODM services for charging cabinets truly free?
Yes. We provide the consultation, design, and engineering services for custom charging cabinet projects completely free of charge. Our clients only pay for the final manufactured products.
What aspects of a product can I customize?
You can customize nearly everything: dimensions, device capacity, color (with specific Pantone matching), logo branding, locking mechanisms (key, digital, RFID), charging technology, and more.
What is the process for an OEM/ODM project?
It's a simple 4-step process: 1. Consultation: We discuss your idea and requirements. 2. Design: Our engineers create detailed drawings and a proposal. 3. Approval: You review and approve a prototype sample. 4. Production: We begin mass manufacturing your custom product.
Is there a Minimum Order Quantity (MOQ) for custom projects?
The MOQ depends on the complexity of the customization. We are flexible and work to accommodate projects of various sizes. Please contact us to discuss your specific needs.
How long does a custom project take?
The timeline varies. The design and prototyping phase can take a few weeks, followed by mass production. We will provide a detailed project timeline with our proposal.
Can you manufacture a product from my technical drawings?
Absolutely. If you have existing CAD drawings or specifications, we can move directly to the OEM manufacturing process.
Will my custom design be kept confidential?
Yes. We operate with strict confidentiality and are happy to sign a Non-Disclosure Agreement (NDA) to protect your intellectual property. Your design will be exclusive to you.
Why should I choose your OEM/ODM service?
By working directly with us, the manufacturer, you eliminate middlemen, reduce costs, and gain full control over the design and quality of your product, all with the support of our experienced engineering team.
Do you offer custom solutions for products other than charging cabinets?
While our free OEM/ODM service is highlighted for charging cabinets, we have extensive customization capabilities for our PDUs and other products as well. Please inquire with our team about your specific needs.
How do I request a quote?
Simply browse to the product you are interested in and click the "Get a Quote" button, or fill out our general contact form with your requirements. Our team will respond promptly.
Do you offer discounts for bulk orders?
Yes, we offer competitive volume-based pricing. Please include the quantity you require in your quote request for the best possible price.
What payment methods do you accept?
We typically accept bank transfers (T/T). Other payment options may be available depending on the order size and location.
Do you ship internationally?
Yes, we ship our products globally from our facility in Ningbo, China. We can handle all aspects of international logistics.
What are the typical lead times?
Lead times vary by product and order quantity. Standard products may ship within a few weeks, while custom OEM/ODM orders will have a longer timeline based on the project scope. We will provide a firm delivery schedule with your order confirmation.
How can I track my order?
Once your order has shipped, we will provide you with all the necessary tracking information and shipping documentation.
What is your return policy?
Please contact our sales team to discuss our return policy. For custom-manufactured products, returns are typically limited to manufacturing defects or warranty claims.
What is the warranty on your products?
All our products come with a comprehensive manufacturer's warranty covering defects in materials and workmanship. The specific length and terms of the warranty vary by product line.
How do I make a warranty claim?
If you experience an issue with one of our products, please contact our support team with your original order number and a description of the problem. We will guide you through the warranty process.
Do you provide after-sales technical support?
Yes, we stand behind our products. Our technical support team is available to assist you with any questions or issues you may have after your purchase.
Are your PDUs compatible with standard 19-inch racks?
Yes, all our rack-mountable PDUs (both horizontal and vertical) are designed to fit standard EIA-310 19-inch server racks and cabinets.
What is the maximum amperage for your charging cabinets?
The total amperage depends on the model and the number of devices. Each cabinet is designed with appropriate circuit protection to operate safely within its specified electrical limits.
Can I daisy-chain your PDUs?
For safety reasons and to prevent circuit overloads, it is strongly recommended not to daisy-chain PDUs. Each PDU should be connected directly to a dedicated branch circuit.
What is the power input for your charging carts?
Our charging carts use a single standard power cord, making it easy to plug into any wall outlet without requiring special electrical work.
Do your products come with all necessary mounting hardware?
Yes, our rack-mountable products like PDUs come complete with the necessary screws, cage nuts, and brackets for standard installation.
How energy-efficient are your charging cabinets?
Our intelligent charging systems are highly efficient. By stopping power to fully charged devices, they prevent wasted energy consumption compared to simple charging strips.
Is there a master power switch on the charging cabinets?
Yes, all our charging cabinets and carts feature a main power switch for easily turning the entire unit on or off.
Can the dividers inside the charging cabinets be removed or adjusted?
On many models, the dividers can be adjusted or removed to accommodate thicker devices or other equipment, offering greater flexibility.
What is the lifespan of the dielectric fluid in an immersion cooling tank?
The fluid is highly stable and designed for a long service life, often lasting for many years without needing replacement.
Do your Smart PDUs have a display screen?
Many of our Smart PDU models feature an onboard LCD screen that provides real-time information about power load, voltage, and other critical data directly on the unit.
Can I set custom alert thresholds on a Smart PDU?
Yes, you can configure custom thresholds for current, voltage, and environmental sensor readings. The PDU will automatically send you an email or SNMP alert if these thresholds are breached.
What network security features do your Smart PDUs have?
Yes, many of our Smart PDU models support optional environmental sensors that allow you to remotely monitor temperature and humidity within your rack, helping prevent equipment failure from overheating.
Do your charging carts have a soft-start feature?
Yes, many models include a sequential power-up feature to prevent a sudden inrush of current from tripping the circuit breaker when the cart is first turned on.
What is the weight capacity of your charging carts' shelves?
The shelves are built from steel and are designed to easily support the weight of the specified number of laptops or tablets.
Can I get replacement keys for my charging cabinet?
Yes, if you lose your keys, please contact our support team with your cabinet's serial number, and we can assist you in getting replacements.